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Répondez aux questions simples liées au travail.
Écoutez chaque enregistrement deux fois et répondez aux questions.
Laura:Hello my name is Laura Seymour and I am from the Independent I was told to contact Beth Gorton to get some information for an article I am writing. Can you contact me at 613-555-2769? Thank you.
Caller:Yes hello I am calling because I left my book bag on the bus last evening and I am really hoping that someone has turned it in because I was carring a number of texts with me that I really need. I was at my usual express bus to Orleans number 39 it was the bus that left the downtown Cora at 5:15. If you can check the lost and found I will really appreciate it. My number is 613-593-2075. I hope to hear from someone. Thanks.
Veronica: Hello Archie? It’s Veronica here.
Archie: Veronica, I was just thinking of you.
Veronica: Probably because you’re behind on the Delton development I was supposed to have that on my desk yesterday.
Archie: You were? I thought you said you didn’t need it until the fourteenth.
Veronica: The fourteenth? No. I said the fourth. The minister is going to be giving a speech about it on Friday so they needed the information yesterday.
Archie: Well I could work on it now if you want; but that means I won’t be able to finish the Riverdale report
Veronica: The Riverdale report isn’t needed for another week. Finish the Delton report now; I don’t care how long you have stay here, just finish it now!
Archie: Sure will do. I will do it as soon as I’ll finish my lunch or I could work on it throughout lunch if you would prefer.
Veronica: Do it. Just do it now.
” Spanish Course”
Peter: Hello Chris Peter Speaking.
Marie: Hello Chris this is Marie Drummond from language express calling. How are you today?
Peter: Very well thanks and you?
Marie: Great. So I am calling as a follow up concerning the Spanish course you had inquired about. Have you thought any more about signing up for the evening classes that are starring in January?
Peter: Yes but I honestly don’t know if that’s going to work for me. Twice a week for three hours is maybe a bit too much after working all day.
Marie: I can understand that. We do have some other alternatives though. Can I tell you about those?
Peter: Sure go ahead.
Marie: We could offer you a similar rate for a semi private course instead of a group course. The difference will be in the number of hours per week.
Peter: Mm…Marie I have another call I have to take but would you write something up and email it to me to take a look at?
Marie: Certainly. It’s the same email I had already had on file?
Peter: Yes thanks. I will get back to you by the end of the week with a decision.
Marie: Perfect. Thanks again about your time.
Choisissez un des trois sujets puis faites une présentation en répondant aux questions de suivi
Niveau B :
– What did you learn from this experience?
– Are challenges necessary to your professional development?
– Do challenges make you anxious or do they stimulate you?
– In your opinion, what was the skill/strategy/method you used that was instrumental in dealing with this challenge?
Niveau C :
– To what degree is the notion of a challenge compatible with productivity/efficiency?
– Would you consider being in a job where there were no challenges to deal with? Explain.
– To what extent did this challenge help in either confirming or developing a skill that was useful in the advancement of your career?
– To what extent was your achievement recognized?
Niveau B :
– Do you think you succeeded in accomplishing your colleague’s tasks properly?
– Did having to do the work of two people at the same time put you at a disadvantage in progressing with your own work?
– What kind of effect did acting as a replacement have on your method of working?
– If you had to find a replacement for yourself, what criteria would you insist on and why?
Niveau C :
– To what extent is it necessary to find a replacement for your colleague when he or she is absent?
– To what extent does replacing someone provide a challenge that could have a positive impact?
– If you were a team leader, would you analyze the strengths and weaknesses of each employee in advance, in order to better divide the duties and proceed with a replacement when the need arises?
Niveau B :
– How was this decision perceived by your colleagues?
– Do you believe that you made the right decision?
– How can a person prepare to make a difficult decision?
– In general, how do you proceed when having to make a decision at work?
Niveau C :
– To what extent did this decision improve the performance/productivity of your team?
– Would you have made a different decision if you had been able to foresee the consequences?
– It is said that knowing how to make difficult decisions is the key to success, both in work and in one’s personal life. What is your position?
– Some managers avoid making difficult decisions in order not to have to deal with conflict. Comment on this behaviour.
Écoutez le dialogue deux fois, faites un résumé et ensuite répondez aux questions de suivi
“Security Clearance “
Faites un résumé de ce dialogue.
Natasha: Hey Jake, I’ve been trying to get a hold of you for the past half hour. What’s going on?
Jake: It’s crazy the phones had been ringing nonstop for at least a month now
Natasha: Is it something happening?
Jake: No. No. Is to be expected at this time of the year it’s like a conspiracy or another definition of compressed work. I don’t know…but
Natasha: Hey listen Jake I called because I would like to know if you could speed up Lise Harmon’s security clearance. I know your division has been caught up with an overload of new requests but still it’s been two months now.
Jake: Two months
Natasha: Yes two months. I have the form right in front of me and it says March 10th.
Jake: That’s odd. That request landed on my desk only a couple of days ago.
Natasha: You must be kidding!
Jake: I am afraid not but you’re right it does read March 10th. Listen I don’t know what to say but what I can though is making sure it gets taken care of as soon as one of our agents becomes available.
Natasha: And when would that be?
Jake: I’d say no later than June 28th in about five weeks.
Natasha: Jake, that’s unthinkable! At the office we have a situation in our hands where a lot is at stake and this is where Lise comes in without her involvement the situation could resolve in a full blown crisis, media and all.
Jake: But I am reading that she already has a security status “Secret” that’s what I have here.
Natasha: Yes but she needs “Top Secret” otherwise she won’t be allowed access to the documents she needs to resolve the issue. And there’s more…our deadline before things start getting out of hand is May 30th.
Jake: That’s in two weeks! Even if I give it a top priority it still wouldn’t get done before June 5th at the earliest.
Natasha: That’s gonna put me in a very awkward position to say the least. Isn’t there anything that you can do…to make it an emergency?
Jake: Tell you what take this number down it’s the chief directors 955-7648. Mention my name and who knows he might be able to do something.
Natasha: Thank you so much Jake. I owe you one. Take care
Jake: Good luck.
– In your opinion, is the process by which people are approved for security status overly complicated? Justify your answer.
– At times, circumstances beyond our control can have a serious impact on our ability to meet deadlines. Describe a situation where this has happened and talk about how it was resolved. Would you do anything different?