” Lost Keys”
Lost keys

Yes Miss Heart, this is the commissionaire calling from downstairs. You had asked to give you a call if a set of keys were turned in, the ones that I have here seem to match the description that you gave. I can keep them here till the end of the day but after that they’ll have to return to security desk for safe keeping. Thank you and have a good day.

“Postponed meeting”
Postponed meeting

Hi this is Marc calling, I have a simple but embarrassing question. I currently have my keyboard set on the French setting and as I’m only a B level you can imagine I don’t do much righting in French, anyways that’s not the point. Obviously I do my report in English since I have a translator, my question is how do you change the setting back to English? I know it’s really easy maybe you can send me an email on how to do it so we can pretend that this never happened, thanks. Ohh yeah if you must call my extension is 555.

“Change of venue”
Change of venue

Sam: Hi Dave it’s Sam Willis calling, I just wanted to make sure you’ve heard about the changing venue for the meaning this afternoon.
Dave: What? you mean to tell me it’s not in 2623 anymore?
Sam: No unfortunately it was double booked we are in 1335 now, do you know where it is?
Dave: I do but that is going to work.
Sam: Oh why is that?
Dave: My portion of the presentation requires a code that we have in 2623
Sam: Oh Gees! well let just take a look here. Hhum..what about if we delay the start of the meeting till 2:30 the other room should be cleared up by then.
Dave: That’s fine with me, but it does mean it’ll be running till late this afternoon, probably till 5 at least. If you get the Ok from the other participants that’ll be great.
Sam: Ok Dave I’ll see what I can do and get back to you as soon as I can.
Dave: Thanks very much.

“Travel agent”
Travel agent

Anthony: Hello you have reached Anthony Matthers from the Algonquin travel, how may I help you?
Will: Yes hello this is Will Crockett, I’m calling to inquire about the add that I saw in the paper about all inclusive trip to resorts in Cancun.
Anthony: Yes that promotion is selling very well because the prices are great. What kind of information were you looking for?
Will: First I wanted to ask what all inclusive meant and also how much extra in taxes will be added on the total.
Anthony: Well Mrs Crockett I can tell you that all inclusive generally is exactly what it sounds like., your food, beverages, flight and transportation to and from the airport and of course the accommodations are all included.
Will: Sounds too good to be true.
Anthony: We have clients that return year after year to these places so I guess it’ safe to say that what is advertised is based on fact.
Will: I’m just thinking about a vacation for now. I’ll get back to you if I decide to proceed. Thanks for the information.
Anthony: You’re very welcome! I hope you’ll keep Algonquin travel in mind when you’re ready to book a vacation.
Will: Thanks again, goodbye.

“Building morale “
Building moral

Faites un résumé de ce dialogue.

Kyle: Susan thanks for meeting with me today.
Susan: No problem Kyle, what this is regarding?
Kyle: well I have been thinking for the past couple weeks that we really need to built some team moral. I mean especially among the individual teams, but also getting the teams to branch out a bit to other teams.
Susan: I can definitely see where you coming from. The last few months we’ve had a quiet a bit turn over. With a lot of our sinners staffs retiring and a lot of our younger coop students now earning full time job positions.
Kyle: Exactly! So now not only you have a mix of new and older employees we also have a generational mix, having employees ranging from 22 to almost 60 years old.
Susan: Very true, I never thought about the generational differences.
Kyle: Yes it’s something to consider. I feel the productivity has slowed down just because everyone is too shy or too scared of each other. So I’m trying to think of something weather it’ll be a big social event or a small game that could be played around the office just to get everyone talking, at least in a light hearted way.
Susan: Good point, I feel like a big social event may be overworking at this point, I think we should start with a small office activity first. You know what I thought of when you mentioned some kind of a game?
Kyle: What’s that that’s why I asked you here, you always full of ideas.
Susan: Well that is the point of brain storming. I remember when I was younger and in French immersion we played the “Paper clip” game. You know the game where someone will have to asks you for a paper clip if you spoke at work English?
Kyle: Ohh interesting..Ohh I see where you’re going with this, I know why don’t we pick a common word or phrase everyday that you have to try to avoid saying and we can start out with 5 paper clips each at the beginning of the week and the team with the most paper clips at the end of the week wins.
Susan: Excellent idea. Each team will have different colour so they have to get different colours from different team to prove the attempted to talk to the other teams. And we can have a small prize for the winning team at the end of the week, like pizza party or everyone gets a Tim hortons gift certificate.

– How do you feel about workplace communication? How important do you think it is?
– Generally speaking, in your past experience do you think employee morale has been under played or over played?
– Can you describe a situation where you tried to improve workplace communication?
– As baby boomers are aging, and now with the new generation entering the work force, do you think generational differences will cause a problem? (think in terms of general conduct and productivity)

– 1 min 30s preparation
– 3 min presentation

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Sujet 1: DESCRIBE THE QUALITITES OF A LEADER AS COMPARED TO THOSE OF A MANAGER

Niveau B :
– In your opinion, is your supervisor a leader?
– Compare two team leaders you have worked with. How are they similar and different?
– What are the most common faults that you have observed in your superiors?
– Do you think that leadership training in a professional environment can give rise to new leaders?

Niveau C :
– To what extent does leadership training make participants good leaders later on?
– Generally speaking, to what extent is leadership appropriate in all work settings?
– In your opinion, is the lack of vision that we sometimes hear about due to shortcomings by leaders and/or managers? Explain.
– In what ways could you identify yourself as a natural leader or manager?

– 1 min 30s preparation
– 3 min presentation

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Sujet 2: DESCRIBE THE MEASURES TAKEN BY YOUR DEPARTMENT TO IMPROVE THE WORK ENVIRONMENT

Niveau B :
– How did you obtain the job in which this satisfying experience took place?
– After your return to work, what kind of new and enriching experience would you like to have?
– To whom would you recommend the same kind of experience you had, and why?
– In contrast, what was the worst experience you have had at work?
– Are you more likely to find satisfaction working on your own or in a team?

Niveau C :
– To what extent was this experience a novelty?
– To what extent would you like to re-experience this event? Why?
– If you could develop a project of your choice, what would make it most satisfying for you?
– If you had been offered the opportunity to be the manager of the same project that ended up being so significant to you, would you have accepted?

– 1 min 30s preparation
– 3 min presentation

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At what point would you consider refusing to travel for work?[/mlmv_gspeech]
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Sujet 3: DESCRIBE A BUSINESS TRIP YOU HAVE TAKEN, AND EXPLAIN WHY YOU FOUND IT INTERESTING

Niveau B :
– Where did you go on your last business trip?
– What is your worst memory from a business trip?
– If you could choose your next destination, where would you go?
– How do you organize getting your plane ticket, arranging for lodging and creating an itinerary?
– Do you find that business travel is compatible with maintaining a work-life balance?
– In your opinion, is business travel a form of reward for an employee? Explain.

Niveau C :
– To what extent has your business travel had a negative impact on your private life?
– To what extent are business trips an important part of your professional obligations?
– At what point would you consider refusing to travel for work?
– Have you found that some pubic servants take advantage of their business travel by freely spending government money? What is your opinion of this?
– If you could choose a couple of colleagues to join you on a business trip, who would you have join you and why?