Choose the word or group of words that best completes the text.

From: Max Sutherland
To: Olivier Dufour
Subject: Workshop on New Financial Software

Some of the staff have suggested that ___________ to the workshops on the new financial software would be a good idea for all team members. Let me know if you will be attending as soon as possible.

Choose the word or group of words that best completes the text.

To: Caitlin Fitzgerald
From: Roman Homeniuk
Subject: Recommendation for Candidate

HR says that Don Middleton clearly has an ______________ for computers and should be an important addition to the team.

Choose the word or group of words that best completes the text.

To: Mary-Ann Wells
From: Michel Oulette
Subject: Improving Efficiency to Clients

______________ improving the efficiency with which we serve our clients, Richard has arranged for an efficiency expert to come in to do a workshop with our team next Wednesday. Details will follow.

Identify which one of the underlined sections contains one or more errors

MANAGEMENT GUIDE

B

This resource is a managerial tool that was developed to help managers revive teams  in which productivity has started to lag, and to motivate employees who have become complacent to become employees of the year. Some of the topics it focuses on include: showing employees how their contribution fits into the department’s big picture; listening to employee suggestions for improving team performance; using the SMART-goals approach to managing projects; and, developing positive team relationships through sponsoring social events, etc.

Identify which one of the underlined sections contains one or more errors.

REPORT

The CNSC (Canadian Nuclear Safety Commission) notes that the following gaps have occurred in their workforce vs. the population working in the private sector: Women (CNSC 45.4% vs. 48.4%), Aboriginal Peoples (CNSC 1.3% vs. 1.7%), Visible Minorities (CNSC 14.2% vs.6.5%), and Disabled Persons (CNSC 1.6% vs. 4.0%). CNSC judges this change to the increased overall representation of these groups in the workforce. Despite the special measures CNSC has taken in the past to establish a workforce that is representative of the population, it has now recognized that these gaps exist, and will renew its efforts to attract top employees from diverse backgrounds as an important part of its management strategy for success.

Choose the word or group of words that best completes the text.

From: Albert Lalonde
To: Alicia Cruz
Subject: Changing Suppliers for Purchasing Office Supplies

The advantages and disadvantages of the __________ measures to save money on office supplies have been discussed by unit managers. We have concluded that staying with the present suppliers would be more advantageous to us than changing suppliers if we can renegotiate our discount as a preferred customer.

Choose the word or group of words that best completes the text.

To: Caitlin Fitzgerald
From: Roman Homeniuk
Subject: Recommendation for Candidate

After completing our first term evaluations, we are now in a position to recommend promotions, based on who has been the strongest _______________ to the team.

Choose the word or group of words that best completes the text.

To: Mary-Ann Wells
From: Michel Oulette
Subject: Improving Efficiency to Clients

The upcoming efficiency workshop _____________ from 9-12 a.m. and 1-4 p.m on Wednesday. All staff members are expected to attend the workshop. If you will be absent, or not be able to attend for the entire six hours, please inform Richard before Friday at 3:30 p.m.

Identify which one of the underlined sections contains one or more errors.

The coordination of requests for access to information amongst institutions is important for the efficient and timely processing of said requests, particularly where the same request has been received by more than one institution, or where the request has policy implications. Institutions should initiate or participate in any arrangements necessary to ensure effective coordination of responses to access requests, when ever such coordination is required.

Choose the word or group of words that best completes the text.

To: Emma Robins, HR
From: Peter Strauss, Finance Branch
Subject: Qualifications of Job Candidate

Economics ___________ what she studied at university, but she isn’t working in the field right now.

Choose the word or group of words that best completes the text.

To: Jasmina Igric
From: Sara Addison
Subject: Director’s Retirement Party

When Cynthia offered to help with the tribute for the Director’s retirement, she ____________ to ensure that he would be in town on the day of the event.

Choose the word or group of words that best completes the text.

To: Mary-Ann Wells
From: Michel Oulette
Subject: Improving Efficiency to Clients

Following our workshop last Wednesday, we will have a meeting on Monday to discuss our impressions and to determine time frames for the implementation of the material covered. If there is any reason ____________________, please inform Richard before Friday at 3:30 p.m.

Identify which one of the underlined sections contains one or more errors.

When Saskatchewan and Alberta joined Confederation in 1905, more and more Canadians were leaving the family farm and moving into the cities. Although the national urban population would not become the majority until the 1920s, public works throughout Canada were responding to the new industrial reality as the cities boomed. Changes, such as electrification, reliable water, waste management and public transit, made cities a viable place for both families and factories. Moreover, manufacturing and industrial growth were well supported by the transportation innovations of the 19^th century.

Choose the word or group of words that best completes the text.

To: Mallory Byrne
From: Nicolas Savka
Subject: Oral Language Exam Discussion Topic

Although many employees don’t like it if their __________ try to micromanage them, it’s important for them to distinguish between actual micromanaging and a manager who is being conscientious.

Choose the word or group of words that best completes the text.

To: Jasmina Igric
From: Sara Addison
Subject: Director’s Retirement Party

Also on the topic of the retirement party, we need to know if there are any special requirements from guests, such as dietary needs and allergies, or ______________ access for those with reduced mobility.

Choose the word or group of words that best completes the text.

To: Rachel Williams
From: Pierre Clarke
Subject: Summer Intern

I am writing on behalf of one of the interns we have working in our section this summer. I would like to inquire if Marcus could spend part of his internship working in your accounts payable section . This ____________ his experience.

Identify which one of the underlined sections contains one or more errors.

BAY AIRPORT

B-  Neither landowners nor  leasees shall be permitted to use the land for the following purposes: as landfill sites, as sewage lagoons, as open reservoirs for water, or as sites for food disposal. 

Choose the word or group of words that best completes the text.

To: Neil Turner-Smith
From: Jacqueline Dumont
Subject: Response to Your Question Re Skills for the Future

In my opinion, soft skills ____________ just as important as technical skills for public service managers. For a longer discussion of this topic, please see the article on this topic posted on our website.

Choose the word or group of words that best completes the text.

To: Kyrstin McIntyre
From: Marina Moore
Subject: Response to Overtime Inquiry

If my new supervisor ______________ it, I will be happy to do some hours of overtime every week.

Choose the word or group of words that best completes the text.

To: Rachel Williams
From: Pierre Clarke
Subject: Summer Intern

I understand your concerns that the payroll office already employs two other interns, but since we hope to have Marcus back in the future as a full-time employee, it _____________ in the long run to help him become comfortable with many different areas of our company.

Identify which one of the underlined sections contains one or more errors.

Montréal published its first telephone directory in the 1880s and by the mid-1890s cities for coast to coast, including Vancouver and Winnipeg, had electric street car systems. Public infrastructure supported the movement of raw materials throughout the dominion, and significant investments fostered a new urban working class. The Union of Canadian Municipalities, a forerunner of the Federation of Canadian Municipalities, understood well the new role of cities when it held its first meeting in 1901. Steel building frames and suburbs were the hallmarks of a new economy built upon urban centres connected by water, rail, telegraph and the telephone. 

Choose the word or group of words that best completes the text.

To: Michael Samuels
From: Emma Robins
Subject: Confirmation of Overpayment to J. Saslove

Because of an accounting error, your employee, Mr. Jason Saslove, received a $1000 _____________ last month.

Choose the word or group of words that best completes the text.

To: Kyrstin McIntyre
From: Marina Moore
Subject: Response to Overtime Inquiry

Depending on our workload next month, it may be necessary for everyone to work __________ hours of overtime. We will keep you posted.

Choose the word or group of words that best completes the text.

To: Rachel Williams
From: Pierre Clarke
Subject: Summer Intern
When looking for new interns, I feel that it is essential to look for candidates that have at least some experience abroad. The reason behind this is that traveling ___________ a person’s understanding of different cultures, which would clearly be beneficial in a multi-national organization such as ours.

Identify which one of the underlined sections contains one or more errors.

Following a general decline in the 1970s and 1980s, renewed interest in public works investments have emerged in the last ten years. In Canada, governments have worked together to fund a wide variety of infrastructure projects ranging from community-oriented green infrastructure investments to major projects of regional importance. In Manitoba, the Red River floodway, originally constructed in the 1950s, is being expanded to protect residents against a flood larger than the 1997 “flood of the century.” From harbor cleanups to pipe replacement, all levels of government are involved in the renewal of water and wastewater systems.

Choose the word or group of words that best completes the text.

To: Lance Yaeger
From: Jocelyn Wang
Subject: Response to Question about Provisioning New Employees

In this unit, Blackberries are _____________ used unless team members are travelling for work. Please see your supervisor, Kevin May, about this if you will be travelling outside of Ottawa.

Choose the word or group of words that best completes the text.

To: Philippe Poirier
From: Suzanne Guillemette
Subject: Client Compliance with Environmental Regulations

____________ meeting will have to be rescheduled due to the unforeseen absences of several of our colleagues.

Choose the word or group of words that best completes the text.

To: Doug Robertson
From: Jack Reid
Subject: Computer Security and Staff Downloading

Hello Jack,

________________ your question regarding how staff can download on-line resources such as Real Player for use in language training, I have been informed that prospective downloads should be cleared with IT before they are attempted.

Identify which one of the underlined sections contains one or more errors.

MANAGEMENT GUIDE

B-  This booklet was developed to provide an overview of the issues involved in coaching; to outline effective techniques and strategies used in coaching; and, to provide managers with practice coaching sessions in the form of role plays that can be used in lunch-hour sessions or workshops with other managers. Some topics that are covered in the booklet include: understanding basic coaching principals; trying to get them to be more engaged; developing a coaching style; forming coaching relationships; the dynamics of coaching sessions; troubleshooting; accessing your employees’ progress; and, evaluating your coaching skills.      

Choose the word or group of words that best completes the text.

To: Katherina Romanova
From: Jonathan Cooper-Jones
Subject: Send Draft Report to Director

Please don’t forget to send the first draft of the annual report to the director by Friday for his ____________.

Choose the word or group of words that best completes the text.

To: Philippe Poirier
From: Suzanne Guillemette
Subject: Client Compliance with Environmental Regulations

Our upcoming meeting which will deal with the difficulties we’ve been having in getting clients to comply ___________ our environmental regulations has been postponed.

Identify which one of the underlined sections contains one or more errors.

From:  Human resources

To:  Internal applicants

Subject:  Security screening

For those employees applying for enhanced security clearance, we would like to remind you that it is important that each candidate have a complete list of all his or her previous addresses and employers submitted on the end of the week.  Additionally, everyone must give 3 character references.

Identify which one of the underlined sections contains one or more errors.

The benefits of past nation-building investments in public infrastructure are still very apparent. Recent investments have contributed to the ongoing renewal and improvement of core public infrastructure.  The average age of infrastructure is often used as an indication of it’s state, with the average age of Canada’s core public infrastructure having peaked in 2001 at 17.0 years. Between 2001 and 2010, this average age fell to 14.7 years, including a drop of a full year between 2008 and 2010.  The unprecedented infrastructure projects completed across the country by all levels of government are likely to drive the average age of Canada’s public infrastructure down even further in the years to come.

Choose the word or group of words that best completes the text.

To: Jennifer Brooks
From: Jon Anderson
Subject: Clarification about Eligible Candidates for the Executive Assistant Position

Since candidates who aren’t yet Canadian citizens must be ____________ from participating in the competition, we can’t interview Anna Lopez.

Choose the word or group of words that best completes the text.

To: Mark Obansawin
From: Lillian Commanda
Subject: Scheduled Network Interruptions

Certain parts of the shared H drive may at times be unavailable during the next _______________ to fix some ongoing problems with the network.

Identify which one of the underlined sections contains one or more errors.

From:  Management

To:  All staff

Subject:  Gifts received while representing the government

We request that every employee review the guidelines for acceptable behaviour when representing with the government external clients.  In particular, it is absolutely essential that you never accept gifts or prizes.  Anything with a value of more than $10 must politely be refused.

Identify which one of the underlined sections contains one or more errors.

Highways and local roads allow goods and people to move freely and efficiently.  Canada, an exporting nation, benefits greatly from an integrated and efficient national transportation system. In addition to safe and efficient highways, it is necessary to insure seamless connections between all modes of transportation, including railway and shipping facilities.  These are increasingly important in high-traffic areas, such as major market hubs and coastal waterways. Highways and roads also play an important economic role in connecting smaller, more remote communities to larger economic centers.

Choose the word or group of words that best completes the text.

To: Robert Gunn
From: Jacques St-Louis
Subject: Clarification of Performance Evaluation

To correct the impression that you have of Owen’s feedback from his boss, please note that his boss ____________ the importance of contributing to team morale, and not just performing well by himself.

Choose the word or group of words that best completes the text.

To: Mark Obansawin
From: Lillian Commanda
Subject: Scheduled Network Interruptions

If conditions still ____________, our computer network will be disrupted intermittently.

Identify which one of the underlined sections contains one or more errors.

From: Kendall Taylor

To: Katrina Armstrong

Subject: Errors in Language Training Eligibility Form

We have discovered that the new directive that has been sent out to employees regarding their eligibility for language training next year contains several factuality errors.

Identify which one of the underlined sections contains one or more errors.

MANAGEMENT GUIDE

B-  This guide was written to help managers examine and reorganize their own lives, as well as to guide employees who are struggling with the issue. It presents case studies that illustrate the range of problems that occur because of work/life imbalance and solutions that have been found for them. For example, it deals with how work-related stress (e.g., limited workspace, unreasonable workloads, the need for overtime, lack of recognition for work, etc.) can combine with outside stress (e.g., commuting, childcare duties, responsibilities for aging parents, etc.) to overwhelm workers.

Choose the word or group of words that best completes the text.

To: Alexandra Cleal
From: Caroline Beecham
Subject: Opinion Requested

My colleague thinks that all computers are ______________ crash sooner or later. Could your IT team shed some light on this discussion?

Choose the word or group of words that best completes the text.

From: Omar Khalil, DND Operations
To: Francine Poirier, DND Communications
Subject: Press Release Required

Hello Francine,

This is to give you a _____________ about an important official statement that will be made in the next few days by the Minister’s Office. The Minister is going to officially announce the return in usage of the traditional designations for the three branches of the forces (the Royal Canadian Air Force, the Royal Canadian Navy and the Canadian Army) that were used until 1968.

Identify which one of the underlined sections contains one or more errors.

From:  Danny Wise, Union Representative

To:  All employees

Subject:  Language rights in the office

This is a reminder that you have the right to speak with your managers in the language of your choosing.  Should your manager forget this, you may remind him/her of their responsibilities, and if the situation is not rectified, you may speak with a designated language coordinator in your department.

Identify which one of the underlined sections contains one or more errors.

MANAGEMENT GUIDE

C-  The guide provides a practical, easy applied program that can be started immediately. It includes a survey to help employees assess where they are right now; a number of step-by-step charts that present solutions to specific problems; short articles and reports; a discussion of employee rights and how to deal with bosses who disregard said rights; and, a list of references for further reading.

Choose the word or group of words that best completes the text.

To: All staff
From: Alexandre Guay
Subject: Topic for Staff Meeting August 15

It is ____________ to decision-making processes if staff don’t provide managers with accurate reports about their relationships with clients. Therefore, the next staff meeting will focus on how to manage and report client relationships. Please bring your questions and ideas.

Choose the word or group of words that best completes the text.

From: Omar Khalil, DND Operations
To: Francine Poirier, DND Communications
Subject: Press Release Required

Hello again Francine,

Since the Minister’s Office will require a press release and backgrounder for immediate release, ______________ start them now.

Identify which one of the underlined sections contains one or more errors.

From:  Management

To:  All employees

Subject:  Weekly reading periods

Starting this month, there will be a one- hour weekly reading period in our department.  This is to allow everyone to review procedures, as many employees have commented that it is difficult to run up with changes given our current workload.  All information can be found on the intranet.

Identify which one of the underlined sections contains one or more errors.

All communities face global competition for investments and a skilled labour force. Investments in clean drinking water and cultural and recreational facilities are vital to build prosperous communities. In addition, tourism and business travel represent significant parts of national economies. In 2010, the tourism sector in Canada accounted for 9.2 percent of all jobs in the country. Hence, it is clear that construction projects involving airports and convention centres have significant economic and regional impacts.

Choose the word or group of words that best completes the text.

To: James Cohen
From: Steven Bowden
Subject: Clarification about Trading Partners

Presently, the United States, and not China, ______ Canada’s most important trading partner.

Choose the word or group of words that best completes the text.

To: Yuriy Petrov
From: Suzelle Fournier
Subject: Changes Required to Briefing Note

Hi Suzelle,

Thank you for your speedy work on the briefing note. I know that this is the first one you’ve written, and that you took a lot of care with it. However, I feel that the reference on the second page to the actions of public servants processing claims resulting from the last Winnipeg flood are a little excessive and ________________.

Identify which one of the underlined sections contains one or more errors.

In July of this year, the Canadian government has announced the Broadband Canada: Connecting Rural Canadians program. The projects will offer broadband Internet access to approximately 9400 households in British Columbia.  Base Technology Ltd., Galaxy Broadband Communications Inc. and Shaw Cablesystems Limited are conditionally approved for funding in British Columbia as part of today’s announcement.

Identify which one of the underlined sections contains one or more errors.

GUIDELINES

B-  The purpose of the opening is to establish rapport with the employee, and then, to deal with the employee’s performance in terms of demonstrated motivation and orientation to the work. Has the employee shown a satisfactory level of motivation? Does the employee demonstrate a desire for continual learning, accept feedback well, aim for increased efficiency, and work co-operatively with clients and other staff, etc.? Or does the employee’s approach merely meet to the requirements of the job description? This is followed by an open discussion of the employee’s specific successes, and areas of satisfactory performance, as well as areas that were unsatisfactory or which could be improved. When concluding the evaluation, the manager should summarise the conversation, ask for the employee’s commitment to the things agreed upon, indicate what follow-up will occur, and end the interview.          

Choose the word or group of words that best completes the text.

To: James Cohen
From: Steven Bowden
Subject: Economic Situation

At the moment, the debt crisis in Europe, even when compared to other regions in difficulty, is our _____________ economic worry.

Choose the word or group of words that best completes the text.

To: Yuriy Petrov
From: Suzelle Fournier
Subject: Changes Required to Briefing Note

Hi Suzelle,

Another comment regarding that briefing note:

Some of the English expressions need to be ____________ a bit. Please drop by my office this afternoon, so we can discuss this.

Identify which one of the underlined sections contains one or more errors.

To take advantage of the Universal Child Care Benefit (UCCB), a primary caregiver must be a resident of Canada and have a child under six. If you have not yet applied, it is possible to do so and receive up to eleven months’ payment retroactively. Families receiving the Canada Child Tax Benefit will automatically get the UCCB. The payment can be deposited directly in your bank account. If you are not receiving the UCCB, and wish to apply, you can do so through a Service Canada Centre or through the Canada Revenue Agency. For more information, call 1-800-387-1193 or (TTY) 1-800-665-0354.

Identify which one of the underlined sections contains one or more errors.

Many countries are taking steps to protect their natural environments while competing in a global economy. Green infrastructure projects are everywhere, from wind turbines to district energy systems. Investments in areas such as renewable energies, potable water, sustainable transportation, and waste management have significant impacts on the environment while supporting a strong economy. They also contribute to our life quality, improve the quality of our watersheds, reduce solid waste and  provide support for energy retrofits for many buildings  in order to increase the efficiency of consumption

Choose the word or group of words that best completes the text.

To: Marie Cardinal
From: Olivia Hamilton
Subject: Manager/HR Bilateral Meeting

The issue to be discussed at the next roundtable meeting on the future of the public service states the following: _____________ is something that may happen to all public servants more and more if the government is forced to cut additional jobs in the next ten years.

Choose the word or group of words that best completes the text.

To: All Staff
From: Jeff Fischer, Supervisor
Subject: Failure to Use Resources Available for Recycling

Instead of allowing employees to continue to disregard the opportunities that we have available in this building for recycling (paper, plastic, metal, batteries, ink cartridges, etc.), the Director has requested that volunteers ______________ from among the staff to form a committee to look into the problem.

Identify which one of the underlined sections contains one or more errors.

Wind energy is the fastest growing renewable energy source in Canada. Canada’s wind farms now produce enough power to meet approximately one per cent of Canada’s electricity demand. The rapid growing of Canada’s wind energy industry has resulted in an increasing number of manufacturing firms entering the market. Plans to close coal generation plants provide major opportunities for sector growth.

Identify which one of the underlined sections contains one or more errors.

Efforts to minimize the impacts of our activities on the environment are important for public health and enable us to directly address climatic change. Where we build and how we expand our cities and communities is extremely important. Cities are a main source of Canada’s greenhouse gas (GHG) emissions, and there is significant potential for energy savings, improvements in efficiency, and GHG emissions reduction through a better integration of energy systems.  The level of energy efficiency we achieve, our methods for the generation and distribution of energy and our decisions about transportation all have an impact on our environment, be it our air, water, or forests. Strategic investments in green infrastructure will decide environmental outcomes in our communities.

Choose the word or group of words that best completes the text.

To: Marie Cardinal
From: Olivia Hamilton
Subject: Manager/HR Bilateral Meeting

It is important to remember that when dealing with stressful situations, emphasising the positive aspects of an employee’s performance will help maintain a positive reaction while addressing issues that need to be _____________.

Choose the word or group of words that best completes the text.

To: All Staff
From: Jeff Fischer, Supervisor
Subject: Failure to Use Resources Available for Recycling

Regarding the plans for evaluation of recycling options mentioned earlier, the ______________ which will look into the issue will be expected to report to management by February 5 as to why the receptacles aren’t being used and what can be done about it.

Identify which one of the underlined sections contains one or more errors.

To ensure greater consistency in the application of certain exemptions related to releasing information to the public, government departments should consult with the government institution with particular expertise in the given area. Consultation is also strongly suggested when information has been received from, or relates of, the activities of a government institution other than that processing the request.

Identify which one of the underlined sections contains one or more errors.

To: All employees

From: Management

Subject: Appointments and Forms

Due to recent budget cuts, it will no longer be possible for clients to make appointments to request assistance or information in person. In the future, all inquiries will be received by telephone.

Additionally, paper copies of forms will no longer be available. In that placement, all clients are to be directed to the department’s web site, where forms are available in PDF format to print.

These changes will be phased in over the next year. As soon as we have a more precise timeframe, we will advise everyone by email.  If you have any questions, please contact your manager.