Choose the word or group of words that best completes the text.

To: Adam Sullivan
From: Donna van Gennep
Subject: Mr. Fleucy’s Documents

Hi Adam,
The documents will be delivered to you by hand in 15 minutes. Mr. Fleucy has requested that __________ documents be sent to Finance.

Choose the word or group of words that best completes the text.

To: A. Berenson
From: F. Redmond
Subject: In my absence

I will be at the conference from April 6 to April 8. You ________ replace me during my absence and take care of any business that arises.

Choose the word or group of words that best completes the text.

From: Management
To: All employees
Subject: Holding policy
The most time a client can be placed on hold is 5 minutes. Should you require more time to resolve the client’s question, simply ask the client if he or she would ____________ after each 5 minute period has elapsed. This reduces the likelihood that the client will hang up.

Identify which one of the underlined sections contains one or more errors.

From: Nicola Germaine

To: Hugh Cardinal

Subject: Press release, etc., for the Minister’s announcement

As you no doubt know, the Department has been working on developing the parameters and legal wording for describing the new role of Taxpayers Ombudsman which will commence in late 2013. An effort is also being made to develop a plain-language version for public consuming that can be used for the press release, on brochures, and for all documents directed toward the public. This is an extremely important venture on the part of the government, and represents not only the right of taxpayers to be represented fairly in their dealings with government, but also their right to communicate easily with government officials in a way that ensures transparency.

Identify which one of the underlined sections contains one or more errors.

MANAGEMENT GUIDE

D-  Observing the contrastings between leaders and managers, one pundit noted, ‘managers have their eyes on the bottom lines; leaders have their eyes on the horizon.’ But from the perspective of the Government of Canada, both managers and leaders (at all levels) are needed to make the public service a well-functioning organization.

Choose the word or group of words that best completes the text.

To: Blaize Seattle
From: Frederick Lorne
Subject: New hires

I want you to deliver some staff training. Please prepare a two-hour course to acquaint new staff __________ our filing and copying procedures.

Choose the word or group of words that best completes the text.

Section 14 of the Access to Information Act allows that a government institution may refuse to disclose any ___________ that contain information of which disclosure could reasonably be expected to damage federal-provincial affairs or negotiations of related issues.

Choose the word or group of words that best completes the text.

From: Human resources
To: All staff
Subject: Personal days vs. vacation days
In last year’s collective agreement, it was agreed that all full-time workers would receive 2 personal days _____________ regular vacation days. However, if you change positions and haven’t used your personal days, they will be lost. So before using any vacation days, it is important to use personal days first.

Identify which one of the underlined sections contains one or more errors.

Canada has the added advantages of excellent infrastructure, a well-integrated transportation network, advanced manufacturing expertise, a highly-skilled workforce and low costs of labour. Progressive regulatory systems and long-term ‘green’ government policies, along with generous R&D tax incentives, make investing in the renewable energy industry very straightforward. The sector has positioned for extended growth, creating unique opportunities for strategic partnerships and investment to develop and commercialize competitive technologies, manufacture products or provide services throughout this fast-growing industry.

Choose the word or group of words that best completes the text.

To: M. Fobarold
From: Pauline George
Subject: Performance appraisal

Your performance appraisal __________ completed this week if no further problems arise.

Choose the word or group of words that best completes the text.

Generally, injury in regard to federal-provincial affairs is most likely where the federal government is either about to commence or is in the midst of conducting specific negotiations, deliberations or consultations. ______________ which continues to be sensitive should be protected until there is no serious likelihood of injury.

Choose the word or group of words that best completes the text.

From: Delphine MacDonald
To: Michael Boyle
Subject: Effective networking for my team

In response to your question at the meeting about how our team ____________________________________ within the department, I have a few suggestions to make. First, get support for the team from a well-positioned senior manager. Second, find a sponsor (someone who can act as a team mentor from outside the department). Then, set aside time for the team to communicate with them and maintain these relationships.

Identify which one of the underlined sections contains one or more errors.

Following World War II, countries around the world began to rebuild. The 1950s and 1960s are generally thought of as the Golden Age of modern infrastructure. Building the 306-km section of the St. Lawrence Seaway, which connected Montréal to Lake Ontario, became one of the great public work projects of that era. Recognized as one of the most challenging engineering feats in history, the Seaway overshadowed even the Suez Canal built in 1869 and the Panama Canal built in 1914. Prime Minister John Diefenbaker, President Dwight D. Eisenhower and Queen Elizabeth II officially opened the St. Lawrence Seaway in 1959.

Choose the word or group of words that best completes the text.

To: All staff
From: Trevor Baxter, Director
Subject: Communication with clients

It has come to my attention that some communication between staff and external clients has become too casual. All staff are reminded that respect ________ clients is essential to the important business that we transact with them.

Choose the word or group of words that best completes the text.

It is recommended that the federal government immediately Initiate consultations in time for the 2012-2013 budget, aimed at the development of law that would ensure the __________ application of gender-based procedures to all federal policy and program activities. If you have any questions, please contact the undersigned below.

Choose the word or group of words that best completes the text.

From: Management
To: All staff
Subject: Cafeteria closing
Due to budget constraints, we ___________ renewing the contract of the caterer who works in the cafeteria on the tenth floor. It will still be open as a place to eat, but there will no longer be hot food available. We are hoping to have a new service available by next year.

Identify which one of the underlined sections contains one or more errors.

OUR VALUES

We value managers who foster long-term planning, strategic thinking, open communication and who create an atmosphere of enthusiasm and teamwork. We take responsibility and exercise accountability in everyday tasks.

Choose the word or group of words that best completes the text.

To: Director Slavisa
From: Ted O’Connor
Subject: Consultant’s report

I have __________ all week for news from our consultant, and I think you will be pleased with the report.

Choose the word or group of words that best completes the text.

From: Management
To: All employees
Subject: Policy regarding mass emails
Please refrain from sending mass emails, especially jokes, as these ____________ and slow down servers. In addition, some jokes may be intentionally offensive to colleagues. However, mass emails announcing social events are permitted.

Choose the word or group of words that best completes the text.

From: Training department
To: All staff
Subject: Possibility of short paid training sessions
Several employees have requested short refresher courses on aspects of the new software which was installed last month. This is especially true for the programs __________ payment history and account balances. If anyone else is interested in a short refresher course during regular working hours, please let your team leader know.

Identify which one of the underlined sections contains one or more errors.

In the post-war economic boom, the car became a symbol of prosperity, independence and modernity. While the railways remained the foundation of the transportation system, work began to connect Canada coast-to-coast by highway. In 1949, the federal government passed the Trans-Canada Highway Act, set the stage for joint federal-provincial funding of what would be the world’s longest national highway. In 1962, with cars lining the road for three kilometers in each direction, the prime minister and representatives from all ten provinces officially inaugurated the Trans-Canada Highway at Rogers Pass near Revelstoke, British Columbia. Although construction was not fully completed until 1971, Canada’s “billion dollar highway” was then open to traffic from the Atlantic to the Pacific coast.

Choose the word or group of words that best completes the text.

To: Marisa Leighton
From: Indra Chopra
Subject: Your question regarding the contaminated area

The area is contaminated because of the chemical spill. Our team will prevent the public __________ entering this area.

Choose the word or group of words that best completes the text.

From: IT
To: All employees
Subject: Archiving of emails
Emails will now automatically be sent to archives after 2 years. By doing so, we will be able to save significant amounts of space on local hard drives. It is important that emails which you ___________ placed on the J drive to avoid any confusion.

Choose the word or group of words that best completes the text.

From: Hellena Dennis, DFAIT
To: Mr. Robert Hudson
Subject: New program for travel registration for Canadians abroad

Dear Mr. Hudson,

In response to your inquiry about the Registration of Canadians Abroad program, as long as you are a Canadian citizen, you can access the program by signing up for an on-line account and providing some personal information about yourself. The program is free and confidential, and requires you to have a designated emergency contact in Canada, a valid passport, and contact information for you in the country you ______________.

Identify which one of the underlined sections contains one or more errors.

Solar power is a viable option in Canada, due to its generally clear skies. Major long term commitments for clean power production in several provinces are accelerating the domestic development of this rapidly-expanding sector. Canadian firms have also captured a significant share of the international market with a range of novel technologies, products and services.

Choose the word or group of words that best completes the text.

To: Anthony Stimson
From: Elisabeth Wharton
Subject: Distribution of draft proposal

Thank you for the draft proposal. Please send it out, so every staff member __________ a copy to review by the weekend.

Choose the word or group of words that best completes the text.

To: Philip Rochon
From: Elisha Gregory
Subject: Status of report

The report has not been completed and won’t be today. Joseph ­­­­­­­­­­­­­­­­­­­­­____________ it by tomorrow afternoon.

Choose the word or group of words that best completes the text.

From: Management
To: All staff
Subject: Language profile auditing
We are auditing language profiles to ensure that everyone has the certification required for their position. In order for your language test scores to be available in our internal database, we __________ the Department of Psychology to forward us your results. Please complete the enclosed form and fax it to the number provided.

Identify which one of the underlined sections contains one or more errors.

A-  The revised International Health Regulations (IHR) (2005) adopted by the World Health Assembly Member States in May 2005 recognizes the need to prevent, protect against, control, and provide a public health response to the internationally spread of disease in ways that are adequate and efficient, and avoid unnecessary interference with international traffic and trade. In an increasingly globalized world, journey times are often shorter than the incubation period of disease, placing Canadian cities and citizens at risk of being affected by outbreaks that begin in other parts of the world.

Choose the word or group of words that best completes the text.

To: Lisa Pettigrew
From: Cathy Morrison
Subject: Discussion about regions and resources

The Deputy believes in regional parity. However, regions have different resources and problems, so I don’t subscribe __________ her point of view.

Choose the word or group of words that best completes the text.

From: Niall Boyle
To: Zara Hudson
Subject: Clarification of your e-mail

For the purpose of ___________ , I’m writing to ensure that the amount on the missing car rental invoice was $589.10 and not $598.01. Please confirm the accuracy of this statement ASAP.

Identify which one of the underlined sections contains one or more errors.

Public safety is utmost important to a prosperous society. Citizens must feel safe in order to engage with and contribute to society and the economy. In order to maintain safety and security, we must facilitate the delivery of services, emergency or otherwise, and help create the type of community environment that promotes citizen involvement and engagement, through safe streets and sidewalks, recreational centers, green spaces and an abundance of other important factors.

Identify which one of the underlined sections contains one or more errors.

Insect infestations and disease outbreaks often start as localized phenomenons, but given suitable environmental conditions, have the potential to cause widespread forest mortality over large areas.  Routine forest health monitoring, often implemented using systematic aerial surveys conducted over large areas, is commonplace in the United States and in some provincial jurisdictions in Canada, enabling the rapid and efficient acquisition of landscape-level data over forested areas.

Choose the word or group of words that best completes the text.

To: Chris Somerville
From: Montgomery Wells
Subject: Streamlining financial processes

If the Director had known that the project involving streamlining financial processes would cause such a long delay, he __________ recommended postponing it to next year.

Choose the word or group of words that best completes the text.

From: Maria Bennis
To: John Buckingham
Subject: Your staffing request

I appreciate the _____________ of your request to be allowed to “borrow” one of my staff members to help with the move your office will be making next Tuesday, however, since we are short staffed as well, I cannot spare anyone.

Identify which one of the underlined sections contains one or more errors.

To: Yvette Fry

From: Alexander Zinsser
Subject: Wording of the second-last paragraph Canada-Moldavion Agreement

Hi Yvette,
Per regarding your request, here is the wording as I see it for the section of the agreement we talked about yesterday.
“In this Agreement, the term ‘environmental law’ should have been applied throughout, including any sections of the act later modified, and come into effect following the schedule to be presented by Moldavia no later than two months after the signing of the Agreement. The schedule shall become part of Appendix III and its provisions shall apply thereafter.”
Please let me know if you possess alternatives for any of it.

Identify which one of the underlined sections contains one or more errors.

B-  The Regulations are an innovative set of rules and procedures agreed upon by 193 countries aimed at making the world more secure from threats to global health by governing element keys in the prevention and control of infectious disease spread.

Choose the word or group of words that best completes the text.

To: Roger Richards
From: Judith Azar
Subject: Our insurance policy

Please check our insurance policy and make sure we are insured __________ flooding as well as fire.

Choose the word or group of words that best completes the text.

From: Management
To: All employees
Subject: Development of western markets
Given the relatively poor economic prospects for our local region, we will be reassigning many teams to focus on the development of western markets. Although ____________, we will schedule a meeting towards the end of the month to explain exactly what changes will be made, and who will be affected.

Identify which one of the underlined sections contains one or more errors.

Regarding federal judges, any member of the public is entitled to do a complaint to the Council of Conduct provided the complaint is about judicial conduct, is made in writing, and is about a specific federally appointed judge. The Council will then review the matter. If a provincial Attorney General or the Minister of Justice of Canada submits a complaint, the Council must appoint an Inquiry Committee to determine whether a recommendation should be made to the Minister of Justice to remove the judge from office. The Inquiry Committee must hold a hearing, normally in public. The Council then studies the report of the Inquiry Committee and forwards all recommendations and findings to the Minister of Justice.

Identify which one of the underlined sections contains one or more errors.

GUIDELINES: DISABILITY AND EMPLOYEE WELLNESS

A-  Following its legal obligation, the Government of Canada is required to identify, eliminate and accommodate barriers to work that affect persons with disabilities (either permanently or temporarily) in the federal public service. Employees with disabilities are urging to inform management about their needs as soon as possible so accommodation measures can be put into place. There are a number of accommodations that can be made including the following: providing support services; making changes to work hours or duties ; and, providing specialized equipment.

Choose the word or group of words that best completes the text.

My manager said that he sometimes wishes he __________ medicine and not accounting.

Choose the word or group of words that best completes the text.

From: Kenneth G. Lang, PhD
To: Alyssa Norton
Subject: Your request for an information interview

Ms. Norton,

It is with great pleasure that I accept your request to meet with me for an information interview about my field and the career opportunities available in forensic accounting. Since my schedule is already full for this week, I would like __________ that we meet on March 14 at 2:00 p.m.

Identify which one of the underlined sections contains one or more errors.

Exceptions under the Access to Information Act are commonly referred to as exemptions. Such exemptions are intended to protect information relating to a particular public or private interest. The fundamental principle in application of most exemption criteria is the weighing or balancing of the right of access to government information against the injury that may ensue from disclosure of that information. The policy requires a government institution to review all records requested under the Access to Information Act prior to determining which may be released, which should be refused and which should be released at the discretion of the head of the institution under the provisions of the Act.

Identify which one of the underlined sections contains one or more errors.

GUIDELINES: DISABILITY AND EMPLOYEE WELLNESS

B-  Moreover, while the government considers it to be the responsibility of the employee avoiding injury or illness, assistance is available when they do occur. Your supervisor, for instance, can help with identifying supports and resources available to you; your health professional provides medical treatment, advice about returning to work, and functional limitations; and your union representative can assist you to understand your rights on health and safety issues.  For more information on this subject, see the Treasury Board document entitled, Policy on the Duty to Accommodate Persons with Disabilities in the Federal Public Service.

Choose the word or group of words that best completes the text.

To: Laurence Wilde
From: Frances Galsworthy
Subject: Regarding candidates for the accounting clerk position

As we discussed on Tuesday, training is not a substitute __________ experience in the field. So, please ensure that the candidate that you select has both.

Choose the word or group of words that best completes the text.

From: Human resources
To: All applicants, spring hiring phase
Subject: Positions open for spring hiring session
Applicants for recently-announced internal job openings must provide detailed case examples to show that they have the required skills _______ the positions they are applying for. This will involve written summaries of relevant professional experiences, which will be verified by a manager or supervisor.

Identify which one of the underlined sections contains one or more errors.

From: William Parkins

To: Scarlett Montgomery

Subject: Your request for a desk

Hello Ms. Montgomery,

We have received a request for a new desk and chair for you from your manager. In order to accommodate your special needs, we suggest that you come into our store at 357 Elgin Street in Ottawa to be measured perfectly. Although it is possible for you to do this yourself and report the results by phone or e-mail, to guarantee results, we require that your measurements be taken by one of our store associates.

Identify which one of the underlined sections contains one or more errors.

DIRECTIVE: PROCEDURES: DISPOSAL OF E-WASTE IN THE FEDERAL GOVERNMENT

A-  In accordance with the rules and regulations governing the disposal of electronic waste in the federal government, e-waste is defined as “all federal surplus electronic and electrical equipment that no longer has reusing potential.” This specifically includes, “any equipment with a plug, battery or that uses electricity to perform its intended function.”

Choose the word or group of words that best completes the text.

To: Cornelia Harrison
From: Gavin Doyle
Subject: Your question about building security

When I did my rounds last night, I checked the building to ensure everyone __________ before I locked the doors.

Choose the word or group of words that best completes the text.

From: Management
To: All employees
Subject: Specialty lines – operating hours
Despite lines for general enquiries being open 4 hours longer during busy season, all speciality lines still close at 5 p.m. Therefore, if it is necessary to transfer a client to a speciality department, offer to _______________ so that an agent can call them back, or should they refuse this option, advise them to call again during regular business hours.

Identify which one of the underlined sections contains one or more errors.

In processing requests for records to which access has previously been seeked, the government institution should note that the decision to release or withhold records may change because the potential injury involved has diminished or increased as a result of new circumstances which are now applicable. Government institutions must assess each request on its own merits using precedents only as guidelines in making a determination whether or not to disclose a record. However, documents classified or designated under the government security system should still receive more careful preliminary examination.

Identify which one of the underlined sections contains one or more errors.

DIRECTIVE: PROCEDURES: DISPOSAL OF E-WASTE IN THE FEDERAL GOVERNMENT

B-  There are a number of steps involved in this environmental conservation endeavor: A) addressing the security requirements for disposal; B) identifying the correct means to disposal (from several government-designated means); C) correctly packaging assets for transport; D) organizing transport; and, E) departmental data collection and reporting of the disposal of electronic waste.

Choose the word or group of words that best completes the text.

To: Bill Behan
From: Joshua Wei
Subject: Project request

Martin Arrietty has asked your group to do another project in addition to the one you`re currently working on. I know your plate is full, but can you ___________ another project?

Choose the word or group of words that best completes the text.

From: Jim Goldsmith
To: Keith Stein
Subject: Project management – removing obstacles

I know that we`ve discussed this issue in the past, but I thought that I`d pass on some ideas from a book that I`m reading on project management. The author says that the top three obstacles ____________ in managing projects effectively include: having too much paperwork, procrastinating, and having a boss with too many daily emergencies.

Identify which one of the underlined sections contains one or more errors.

Perhaps the most symbolic of Canada’s 19^th century capital projects are its railways. A condition of Confederation, railway commitments were written into the British North America Act and also secured the union with British Columbia. In a time of rail “mania” throughout the British Empire and America, Canada’s sparse 1881 population of 4.3 million built an enduring bond of national unity that withstood natural, political and financial disasters. In the late 1800s, crossing the barren Precambrian Shield and the daunting Rocky Mountains was both hazardous and technically staggering. The first passenger train reached Port Moody, British Columbia, in July 1886, almost eight months after the last spike was hammered into place in 1885. Over a century and a half later, Canadians still travel on the national rail system.

Identify which one of the underlined sections contains one or more errors.

MANAGEMENT GUIDE

A-  Two key concepts that exist in management are those of “leader” and “manager.” Both concepts are applied by the Government of Canada in defining management practises, principles, and preferences in the government of the country. And both concepts have something to contribute to the strategic implementation of long-term as well as day-to-day goals of management.

Choose the word or group of words that best completes the text.

To: Ivy Parkin
From: Hugh Mann
Subject: Thanks for your help

Our Trois-Rivières office is now running smoothly. We are grateful __________ your organization for your training and leadership.

Choose the word or group of words that best completes the text.

From: Human resources
To: New recruits
Subject: Vacation days for new recruits
Although the collective agreement guarantees new recruits 2 days of vacation before the end of the fiscal year, due to work volume, this will not be possible. Therefore, if you are a new recruit and are expecting 2 days of holidays, you ___________ 3 days of vacation immediately after peak season.

Identify which one of the underlined sections contains one or more errors.

From: N. W. Banting, Manager
To: All employees
Subject: Booking summer vacations

Please be informed that all employees who are eligible to take extended vacation time this summer will have to inform me about which dates they intend to take by the end of the week. Please note that all rules govern vacations will be applied including rules about seniority, banked time, project completions, etc. If you have any questions about your eligibility, please contact me by e-mail today.

Identify which one of the underlined sections contains one or more errors.

MANAGEMENT GUIDE

B-  Managers are relied upon as the spine bone of the Canadian civil service. They are described as the “good soldiers” of the workplace, and are responsible for administering the programs, policies, and objectives of government. They maintain systems, control employees and resources, and implement assigned projects while meeting budgetary, organizational, and client needs.

Choose the word or group of words that best completes the text.

From: Building security
To: All employees
Subject: Procedures for bomb threats
Please review _____________ on procedures in the event of a bomb threat. If it is received by phone, you must notify phone traffic control immediately by pressing the emergency button. They will then contact the police and fire departments. If you have any questions about procedures, please do not hesitate to contact us.

Choose the word or group of words that best completes the text.

From: Maggie Sellers
To: Team leaders

Subject: Team leaders workshop

________________ the upcoming team leaders’ workshop “Managing the Intergenerational Workforce,” team leaders are requested to do the following: complete the on-line registration form; obtain written permission from their managers to attend; and, download and read the PDF file “Managing Generation Y” by workshop presenters Carolyn A. Martin and Bruce Tulgan.

Identify which one of the underlined sections contains one or more errors.

Canada benefits from a great wealth of renewable energy riches. The country is endowed with voluminous and widespread natural resources including enormous supplies of water, solar energy, wind power and biomass – the raw materials for the production of green energy. Canada has over a fifth of the world’s fresh water and is encircled by three oceans, providing nearly limited water resources. Its long coast lines and gigantic land mass give it some of the finest wind resources on the planet. The land of the midnight sun is fantastically positioned to produce solar power. Forests covering 35% of Canada’s land mass, the largest forested area on earth, provide a steady supply of feedstock for bio-energy.

Identify which one of the underlined sections contains one or more errors.

MANAGEMENT GUIDE

C-  Leaders, by contrast, are not necessarily defined by job titles or by written job descriptions. Some leaders are people in actual leadership positions: high-level managers with the power and influence needed to envision long-term change and carry it out; to influence policy makers and staff; and to inspire trust in those around themselves. Other leaders are lower-level managers, supervisors, or staff who, despite having little official power or position, manage to exert a positive influence on the workplace and their colleagues, operations and their relationships with other people.